Privacy Policy

1. Information We Collect
We may collect information about you in a variety of ways depending on how you interact with our site:
– Personal Data: Voluntarily provided identifiable information, such as your name, email address, phone number, and corporate/school details when you fill out our Contact Forms.
– Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, access times, and the pages you viewed immediately before and after accessing the site.

2. Use of Your Information
Having accurate information about you allows us to provide you with a smooth, efficient, and customized experience. Specifically, we use the information collected via the website to:
– Process and generate custom quotes for your Corporate, Group, or School hire requests.
– Respond to customer service inquiries, feedback, and support requests.
– Monitor and analyze website usage and trends to improve user experience.
– Prevent fraudulent transactions and protect the security of our web platform.

3. Booking Engine & Third-Party System Separation
This website acts as an informational portal. Please be aware of the following operational boundaries regarding your sensitive data:
–Payment and Ticketing Data: The online passenger ticketing and booking engines linked from this website are managed and developed by independent, third-party software providers.
–Data Isolation: The Guardian Coach informational website team does not capture, store, or process your credit card details, mobile money (M-Pesa) PINs, or bank account credentials. All transactional payment data is handled securely and exclusively by the developers of the external booking platform and its integrated payment gateways.

4. Disclosure of Your Information
We do not sell, trade, or rent your personal data to third parties. We may only share information we have collected about you in specific situations, such as:
–By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, or to investigate/remedy potential violations of our policies.
–Third-Party Service Providers: We may share your data with trusted administrative service providers who perform services for us or on our behalf (such as email delivery systems or web hosting services), strictly under confidentiality agreements.

5. Security of Your Information
We use standard administrative, technical, and physical security measures (including SSL encryption) to help protect your personal information. While we have taken reasonable steps to secure the personal information you enter into this site, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception.

6. Cookies and Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the website to help customize the site and improve your experience. Most browsers are set to accept cookies by default. You can remove or reject cookies in your browser settings, but be aware that such action could affect the availability and functionality of the website.

7. Changes to This Privacy Policy
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Effective Date” at the top of this page. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the site.

8. Contact Us
If you have questions or comments about this Privacy Policy, please reach out to us through our official administrative channels.